Recognized Global CX Leader, Seasoned CX Judge and AI enthusiast. Customer & Digital Experience executive with 20 years of global experience in CX Strategy, Design & Implementation across Banking, Telecommunications and Management Consultancy. Successful track record of governing, leading and delivering Business, Digital & Customer Experience Transformation programs. Specializes in redefining customer engagement through AI, digital transformation, and hyper-personalization. Expertise in Experience Journey Design, Lean Six Sigma, Agile Scrum Master, and Program Management. Driven by CX innovative and groundbreaking solutions which powers CX to deliver exceptional experiences. Extensive experience of working with senior executives and managing cross-functional team.