Mai Hegazi is a banking and digital transformation executive with extensive experience in business relationship management, digital initiatives, governance, and technology-enabled transformation within the financial services sector.

She currently holds the position of Assistant General Manager and has led and contributed to strategic initiatives spanning digital transformation, IT-business alignment, governance frameworks, customer-centric innovation, and emerging technologies.

Mai is a recognized thought leader and writer on AI, digital banking, cybersecurity, and innovation, with published articles featured in leading business and economic publications. Her work focuses on helping financial institutions bridge the gap between business strategy, technology, and regulatory requirements.

She is passionate about the future of AI-powered banking, digital trust, customer experience transformation, and the evolving role of technology in shaping financial services across the Middle East.